Following is a list of the most frequently asked questions received by tech support. This list is provided so you can get timely answers to questions without having to contact tech support directly.
Before contacting tech support, please follow these steps.
1.Visit our website and verify you have the latest version of MotelMax. Updates for MotelMax Series 500 are free to registered users of Series 500. You can download and install the latest version. If you are having a problem, maybe this problem has been addressed in an existing program update.
2.Read this FAQ document. Most tech support calls/emails we receive are answered in detail in the FAQ document.
3.From the MotelMax main menu, select: File | Settings | Default Parameters to restore all window and grid settings. Sometimes, one of these support files is corrupted and causes one screen to lock up. This option repairs the file in seconds.
4.From the MotelMax main menu, select: Utilities | Verify Data Files to verify all file structures and rebuild all file indexes. This feature provides a simple repair for any problems caused by disk errors or electrical spikes.
5.Consult the MotelMax user guide and see if your question is addressed there. There are specific sections reviewing all areas of the program.
These resources provide timely answers to tech support questions and offer simple ways you can repair most problems without spending much time and without having to contact tech support.