MotelMax Pro

Guest Refunds

Guest Refunds

Previous topic Next topic  

Guest Refunds

Previous topic Next topic  

How do I refund money to a guest?

Payments.  If you want to refund a payment, enter a new payment of the same payment type with a minus payment amount to offset the original payment.

Charges.  To refund a portion of an existing room charge, enter a room adjustment charge for a minus amount to credit a guest for a room overcharge.

When refunding charges, do not include the tax as part of the refund amount.  The program calculates the amount of tax to refund.

For example:

Base charge: $100.00

Total with 5% tax: $105.00

To refund half the charge, enter minus -$50.00 as the refund amount (not -$52.50).