How do I refund money to a guest?
Payments. If you want to refund a payment, enter a new payment of the same payment type with a minus payment amount to offset the original payment.
Charges. To refund a portion of an existing room charge, enter a room adjustment charge for a minus amount to credit a guest for a room overcharge.
When refunding charges, do not include the tax as part of the refund amount. The program calculates the amount of tax to refund.
Base charge: $100.00
Total with 5% tax: $105.00
To refund half the charge, enter minus -$50.00 as the refund amount (not -$52.50).